Shipping Policy

At HD DIAMOND – Truly High Definition, we are committed to ensuring safe and timely delivery of your orders across India.

🚚 Shipping Coverage

We offer Pan India shipping across most serviceable locations through our trusted courier and logistics partners.

⏱️ Order Processing Time

• All orders are processed within 24–48 hours after order confirmation.

• Orders placed on Sundays or public holidays will be processed on the next working day.

• Cash on Delivery (COD) orders may require OTP verification or a confirmation call before dispatch.

📦 Delivery Time

• Estimated delivery time is 3–7 working days, depending on the delivery location.

• Deliveries to remote or non-serviceable areas may require additional time.

💰 Shipping Charges

• Free Shipping is available on most HD DIAMOND products across India.

• Any applicable shipping charges will be clearly displayed at checkout before payment.

📍 Order Tracking

Once your order has been dispatched:

• Tracking details will be shared via SMS, Email, or WhatsApp.

• Customers can monitor their shipment status using the tracking link provided.

🚫 Delivery Delays

While we strive to deliver orders within the estimated timelines, delays may occur due to circumstances beyond our control, including:

• Weather conditions

• Courier partner operational issues

• Public holidays

• High demand periods and peak seasons

• Natural disasters or unforeseen events

HD DIAMOND shall not be held liable for delays caused by such external factors.

📦 Packaging & Safety

All products are securely packed using appropriate protective materials to minimize the risk of damage during transit.

📌 Customers are strongly advised to record a clear unboxing video at the time of opening the package. This may be required to process claims related to transit damage, missing items, or defects.

❗ Failed Delivery Attempts

If delivery cannot be completed due to incorrect address details, customer unavailability, refusal to accept the shipment, or other customer-related reasons:

• Re-delivery may be attempted.

• Additional re-shipping charges may apply.

🚫 International Shipping

Currently, HD DIAMOND ships only within India and does not offer international shipping.

📞 Need Assistance?

For any shipping-related queries, please contact us:

Trade Name: HD DIAMOND
Company: DIAMOND ELECTRONICS

📧 Email: care@hddiamond.in
📱 Phone / WhatsApp: +91 99119 54655

Registered Address:
DIAMOND ELECTRONICS
Khasra No. 1122, Rithala,
New Delhi, Delhi – 110085, India

⚠️ Policy Updates

HD DIAMOND reserves the right to modify or update this Shipping Policy at any time without prior notice.

Thank you for shopping with HD DIAMOND – Truly High Definition Sound.